E Crm  
CRM features
»  Multi-Channel Campaign Management
»  Target-to-Lead Tracking
»  Campaign Benchmarking
»  Campaign Wizard
»  Opportunity Tracking and Reports
»  Opportunity Reminders
»  Lead Segmentation
»  Lead Conversion
»  Lead Source Analysis
»  Customized Sales Processes
»  Contact Imports
»  Single Account View
»  Coordinated Interactions
»  Real-Time ROI Reports
»  Integrated Case and Account Management
»  Case Escalation
»  Issue Monitoring