About

Mahindra & Mahindra Limited initiative Carworkz connects car owners with service centres in their vicinity and provides them with best service options for their budget.

challenge

With so many service centres available, most car owners find it difficult to choose the best one within their budget. Carworkz wanted to bridge this gap by providing people a tool that would enable them to seek out the best service centres for regular servicing as well as during breakdowns and emergencies.

solution

After understanding the functioning of the car service industry, and several rounds of discussions, we came up with a web and mobile platform for both service providers and car owners. A service centre will only be featured on the platform after a successful evaluation by Carworkz experts based on various parameters.

The car owners can run a self-diagnosis on their car and get a list of service providers in their vicinity best suited for their needs along with price estimates.

In case of emergencies, the car owners can avail Road Side Assistance (RSA), even if they have not previously subscribed to the service.

Solution Highlights

Advanced Search

Discovering service providers for ful filling customer’s car servicing needs in their locality.

Service Estimator Module

Provides an estimate for customer's car servicing requirements.

Service Reminder

Providing timely service reminders (renewal).

S24*7 Call Centre Support

Car owners can get any-time-assistance over the phone.

Booking Engine

Enabling them to book service appointments with nearby workshops.

Road Side Assistance

Even if they have not previously subscribed to the service.

Payment Gateway Integration

Making payments possible directly through app as well.

Additional Services

Providing other services such as car washing, wheel care, AC service, etc.

project stats

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Appointments Booked Weekly

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Service Centres Associated

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